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~HOW TO CUSTOM ORDER MEGA-MOROCAN SITE~

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MEGA-MOROCCAN: CUSTOM DYE SPECIAL ORDERS FOR THE GODDESS WHO KNOWS WHAT SHE WANTS

SunHeart carries Moroccan Cotton in-stock, but it's impossible to have all items in every color. So if its not in stock, estimated waiting time could be as soon as one week or as long as 16 weeks. Each Moroccan Cotton Susti piece is hand-woven and dyed and has numerous colors - solids, crystal dye and prints - so the dye lots are staggered over approx. 12-16 weeks. Anything not in stock at the time of purchase is considered to be "custom special order". If order has numerous items of different colors, these will come in one at a time, we will do our best to combine shipping on more than one item. But items ship as they come in, and an order may require invoicing for extra ship fee & insurance.

  1. Purchasing from In-stock items:After viewing our menu pages, choose style you wish to look at, click photo. This opens up the full style sheet with descriptions, measurements and size link on every page for ease of shopping. Choose from the drop-down menu for in-stock colors or custom order from our color list of solid & tie-dye or "crystal dye" colors. You can place in-stock & special custom orders in same basket. Continue shopping and when done "view basket."
  2. Custom order from our Weekly list of colors: Every week,we list the Colors getting ready for Vat on the front page of Mega Moroccan Custom site. That means they may go that day or within a few weeks. We have no control over the timing of dye process, but these colors will go first from all color choices.
  3. Custom Orders only 25% NR Deposit: We charge only a 25% deposit as a down payment to custom special order the colors & styles of your choosing. Please note: this is a non-refundable down-payment for this custom service.
  4. The Process: we recieve orders from all over the world, but in order for a color to dye, we have to have enough "weight" of clothing to send to dye house. So some colors are "ready" meaning there is enough weight to send to vat, and the other colors we hold back until we have enough orders or "weight" for dying. When the garments are dyed, they come back for fine finishing, and are separated into orders and shipped. SunHeart receives our weekly shipment we go over styles and separate into orders and process the shipping. Once your custom order is received, we place the order immediately. If the garment is in-stock it will be shipped within 2-3 weeks. Typically it goes in to the custom dye orders and will be shipped within 6 weeks -16 weeks.
  5. Invoice for balance due & shipping: When your items are ready to ship, you will receive an invoice from SunHeart Clothing for remaining balance due.

No one offers hand-woven garments dyed to your specifications, this is couture service, and is well worth the wait.

* Please note - there are No Returns for Custom Special Orders on Dairi Fashions Custom Order.So please take the time to know your measurements & compare with listing. If your on the outside edge of size, please order the plus size that is available or choose another style that fits comfortably.

Let's go Shopping for Custom Moroccan Cotton now!

Care Instruction: Moroccan cotton will last 25-40 years or more if taken care of properly. A steamer will keep Morocan cotton in excellent like-new condition, otherwise we recommend dry-cleaning.

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Your garments are meant to last for years and years, please take your time, know your measurements and purchase what you Love!

Thanks Goddess Gals! May a Sun rise in all our hearts!

KRISTENA WEST (OWNER & DESIGNER)
SUNHEART CLOTHING
PO BOX 2276
SANTA BARBARA, CALIFORNIA 93120

EMAIL: KwestStudios@gmail.com 

Phone ORders TOLL-FREE
1-844-SUN-1600

1-844-786-1600
10am-5pm PST Mon-Fri
that's California time Goddess Gals

How do I create an account?

  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account / Order Status " link at the top right hand side of our site to edit your account information.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?
Please click here for more information on returning an item

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please see our Terms & Conditionsfor complete details regarding our return policy.

When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status " link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Size Chart

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